How do you make the call tone louder or quieter on ED3+ and ED4+?

There is a variable pot located on the board that can be adjusted.

How do you program new key fobs for Entrotag 100,200 & 2000?
How do you program the trades clock for an Elite system?

Refer to manual http://www.entrotec.com/technical-data

Is the FAQ section being built?

Yes: We are in the process of building our FAQ's please log any questions through our 'Contact us' and all questions will published in this area.

On Entrotag 100, 200 systems what happens if I lose the RED master key fob?

Order a recovery kit. With Entrotag 2000 a code can be obtained from Entrotec Technical support.

There is no image on video handset

Adjust the pots under the handset piece.

What is the best solution to clean door panels?

BOrder Stainless Steel cleaner from us.

Who created our website?
Who do I contact if I have an urgent query?

For sales, please contact your local representative or the office. For product support, please contact Customer Support on 0844 858 6370.

Why am I getting constant Door Release?

Check 'Push to Exit (PTE) connection, if the door release stops when PTE connection is removed then check the PTE wiring.

Why is the call tone stopping or fading on the handset on Vertex or old RDC's?

At the handset, check the voltage at BZ and if 0v fit PL5 link.

Why is there a squealing noise coming from the door panel?

There are two pots on the speaker amp to adjust the microphone gain and the speaker volume. Adjust these until there is an acceptable volume in both direction.

why choose us

We listen to the needs of our clients. We can support the process from start to finish and ensure that your property whether residential or corporate building has the right, cost effective door entry solution with guarantees of quality that are incomparable in the market.

If you own or are involved with the management, construction or maintenance of multi-occupancy buildings then Entrotec is able to design and facilitate a total security solution that will protect you, your residents and your property. We source from local suppliers and are proud to manufacture our systems at our UK head office in Livingston.